Privacy Policy

1. Who We Are

JLR Motorsport Ltd (trading as JLR Autocare), registered in England & Wales (company number 17001720). Our registered address is 29 Wilbury Way, Hitchin, Hertfordshire, SG4 0TW.

If you have any questions about this policy or your personal data, please contact us:

•Email: enquiry@jlrautocare.co.uk

•Phone: 01462 420999

•Post: JLR Autocare, 29 Wilbury Way, Hitchin, SG4 0TW

2. What Personal Data We Collect

When you use our website forms (contact form, booking form, enquiry forms, or career application forms), we may collect:

•Name — so we can address you and identify your booking

•Email address — so we can respond to your enquiry or confirm your booking

•Phone number — so we can contact you about your vehicle or booking

•Vehicle registration, make, model, and related details — so we can provide an accurate quotation and service your vehicle correctly

•Message content — the details you provide about the work you need

We do not collect sensitive or special-category data through our website forms.

3. Why We Collect It (Legal Basis)

We process your personal data on the following lawful bases under UK GDPR:

•Legitimate interest — to respond to your enquiries and provide the services you have requested

•Contract — to fulfil a booking or service agreement you have entered into with us

•Legal obligation — to maintain records required by DVSA, HMRC, or other regulatory bodies

4. How Long We Keep Your Data

•Contact form enquiries: 12 months from submission, then deleted

•Booking records: retained for 6 years for tax and legal compliance

•Vehicle service history: retained for 6 years or the lifetime of the customer relationship, whichever is longer

•Career applications: 6 months from the closing date of the vacancy, unless you consent to longer retention

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

•Our hosting and software providers (for the purpose of operating this website and our garage management system)

•Parts suppliers (vehicle details only, where required to order the correct parts)

•DVSA and HMRC (where legally required)

6. Your Rights

Under UK GDPR, you have the right to:

•Access — request a copy of the personal data we hold about you

•Rectification — ask us to correct inaccurate data

•Erasure — ask us to delete your data (where there is no legal obligation to retain it)

•Restriction — ask us to limit how we use your data

•Data portability — request your data in a structured, machine-readable format

•Object — object to processing based on legitimate interest

To exercise any of these rights, email enquiry@jlrautocare.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

For details on the cookies this website uses, please see our Cookie Notice.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.